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Housing Today
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Welsh Ombudsman finds ‘injustice’ in social landlords’ approach to complaint handling
Hafod Housing Association and Cardiff Council were deemed to have neglected duties under Equality Act
A new report published by the Public Services Ombudsman for Wales has identified failures by a housing association and Cardiff Council in making reasonable adjustments for complainants.
The inclusion and accessibility report titled ‘Equality Matters’ found “shortcomings” in the way Hafod Housing Association dealt with a tenant’s anti-social behaviour (ASB) complaint about parking and noise nuisance.
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