Taylor Wimpey appoints first ever group customer experience director

Taylor Wimpey has appointed its first group customer experience director.

Maria Sebastian, who has worked in several different industries, has joined the £3.4bn-turnover housebuilder to lead its sales, marketing and customer service functions.

Sebastian has worked in senior marketing and branding roles at pub company Greene King, coffee shop chain Starbucks and at Virgin Atlantic Airways and American Airlines.

Jennie Daly, chief executive at Taylor Wimpey, said: “Maria’s appointment marks an important milestone in our commitment to providing a seamless and high-quality experience for every single one of our customers.”

“We have made significant progress in strengthening our customer proposition over the last few years, and supported by Maria’s extensive experience, we will continue to drive positive change. I’m delighted to welcome Maria to the team.”