A ‘high-level’ independent review of nearly 4,000 Sanctuary properties found that some repairs were not completed in the target timescales and tenants’ vulnerabilities were not always considered in the handling of their repairs and complaints.

The review, which focused on repairs, record-keeping and responding to vulnerabilities, highlighted instances of repeated contacts and follow-up repairs, along with lower levels of satisfaction when contractors were involved.

Independent reviewers found that there were potentially 236 homes where there was insufficient evidence that roofing works were carried out in an efficient and timely manner.