Great Places hires L&Q executive as chief customer officer

Great Places Housing Group has appointed Matt Foreman as its new chief customer officer.

The Manchester-based landlord has announced Foreman, currently executive group director for customer services at L&Q, will take up the role after current executive director of customer services Guy Cresswell retires early next year.

Foreman joined 105,000-home L&Q in 2022 as interim director of operations and integration, helping to bring together L&Q and Trafford Housing Trust, which L&Q acquired in 2019. Foreman was appointed to the executive group director for customer services role in 2023.

Foreman’s previous roles also include managing director at Dumfries & Galloway Housing Partnership and director of customer service at Your Homes Newcastle.

>>See also: Great Places appoints experienced housing leader Cath Purdy as chair

>>See also: Great Places near doubles starts in first quarter

Alison Dean, chief executive at 26,000-home Great Places, said: “I’m confident that Matt will do a great job for our organisation, our customers and colleagues. He has a passion for delivering excellent customer services, and this really shone through during the robust interview process.

“He is well versed in the challenges and opportunities we’re facing as a sector, and his unwavering commitment to providing great outcomes for customers made him an excellent fit for the role.”