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Housing Today
Trusted media brand of the Chartered Institute of Housing
Failures at Hyde caused ‘distress and inconvenience’ for residents, Ombudsman finds
Special investigation report finds failings in repairs, complaint handling and the landlord’s response to service charge enquiries
Hyde Group caused “distress and inconvenience” through its maladministration, according to the Housing Ombudsman.
In its special investigation report, published today, the watchdog identified repeated failings in repairs, complaint handling and how it responded to residents’ enquiries about service charges.
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