Islington Council rapped over repairs, complaint handling and ASB

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Islington Council ordered to pay tenants over £66,000 and been issued with 186 orders or recommendations to “put things right” by the Housing Ombudsman.

Islington Council has been ordered to pay tenants more than £66,000 and been issued with 186 orders or recommendations to “put things right” by the Ombudsman following an investigation into the London local authority.

A Housing Ombudsman report highlighted issues with disrepair, its tackling of anti-social behaviour and its handling of complaints.

Housing Ombudsman investigation into Islington Council revealed that the local authority’s severe maladministration rate - - the proportion of complaint cases where maladministration is found -   is nearly four times higher than the national average. 

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