‘I’m going to deal with this’ – Riverside boss Paul Dolan opens up about personal and professional resilience

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Riverside’s new boss took the reins a year ago but, within days of starting, he was plunged into a battle with bowel cancer. Now, back from surgery and after chemotherapy, he uses his first interview to tell Carl Brown about his journey and his plans for the national landlord

Paul Dolan was on his very first day in his “dream job” as chief executive of 76,000-home housing association Riverside last May when his phone kept ringing.

“I was out doing the meeting and greeting, out and about with the direct labour organisation [staff] and the management team when this number kept coming through on my phone”, he explains. “I ignored it once and then twice. It was a number I didn’t recognise.”

When Dolan eventually felt able to take the call, it was to receive some very concerning news. It was the hospital, phoning about the results of a capsule colonoscopy test he had carried out the day before.

“They said, ‘we’ve found an abnormality, we think you need a full colonoscopy’,” Dolan explains. A couple of weeks later he was in hospital looking at images of the interior of his colon on the monitor.

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