To create a successful later living sector, the UK must look to hospitality

By Pete Ladhams2019-09-20T05:00:00

In hospitality, there is a golden rule: the customer is always right - but that rule doesn’t exist in the property sector

In hospitality, there is a golden rule: the customer is always right. This philosophy has underpinned the industry – and the services it provides – for nearly a century. And, in the process, has helped evolve, inform and shape the spaces and services that hospitality offers.

Within the British property industry, there is no such thing as a golden rule. Up to this point, the lack of an underlining philosophy hasn’t been much of a hindrance; homes, towns and cities have been designed, delivered and sustained without following a single, all-encompassing ideal – and these spaces and places continue to flourish to this day.

This is premium content. Please subscribe for access.

Only logged in subscribers have access to it. Already a subscriber? Login here

Subscribe to Housing Today

Subscribe now

Become a member of Housing Today and gain access to …

NEWS – Follow the sector’s specialist Housing News service
LEARN - Gain access to Housing Today’s Specialist CPD modules
INSIGHT - Analysis of the UK’s growing Housing market
WIN WORK - Special reports and actionable sector intelligence
DATA - Benchmark your business with specialist data and league tables
UNDERSTAND - Read leading edge thought leadership from C-suite sector leaders and experts
ACCESS - extensive Housing Today archive
DISCOUNTS – Special Rates at Housing Today Events
EXPERIENCE - Expertise journalist knowledge

Subscribe now for unlimited access.

Get access to premium content - subscribe today

Register to receive daily newsletters