To create a successful later living sector, the UK must look to hospitality

Pete Ladhams CROP

In hospitality, there is a golden rule: the customer is always right - but that rule doesn’t exist in the property sector

In hospitality, there is a golden rule: the customer is always right. This philosophy has underpinned the industry – and the services it provides – for nearly a century. And, in the process, has helped evolve, inform and shape the spaces and services that hospitality offers.

Within the British property industry, there is no such thing as a golden rule. Up to this point, the lack of an underlining philosophy hasn’t been much of a hindrance; homes, towns and cities have been designed, delivered and sustained without following a single, all-encompassing ideal – and these spaces and places continue to flourish to this day.

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