Reputation, relationships and results: what I’ve learnt about complaints during my seven years as Housing Ombudsman

By Richard Blakeway 2026-07-30T06:00:00

In his last column as ombudsman, Richard Blakeway reflects on the progress the social housing sector has made as a new prime minister takes the reins

There is an intense focus on the new government. Every fragment is poured over. The people, the institutional arrangements, the priorities and the meaning of individual words or phrases, such as ‘council housing’.

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