Housing associations must embrace the government’s charter for tenants

Paul Hackett

The social housing whitepaper rejects top-down models in favour of stakeholder engagement, which can only be positive says Optivo’s Paul Hackett

Last week I spent a (virtual!) afternoon with our board, executive team and resident strategy group to discuss what the social housing white paper means for us. And more importantly, what we can do as an organisation to embrace the challenges it sets.

With the headlines in late November dominated by covid and the departure of Dominic Cummings, the release of the white paper was met with little fanfare. But the shift it sets out in the consumer regulation of social housing is profound and deserves much more attention. Alongside the pandemic and fire safety, engaging with the regulator of social housing to shape this new regulatory future must be a major priority for housing providers in 2021.

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