The Competence and Conduct Standard officially came into effect on 1 October. Much of the discussion so far has focused on mandatory qualifications, particularly the new Level 4 and 5 requirements for senior housing professionals and executives.

Those qualifications matter but they are only one part of the professionalism agenda. The bigger challenge for housing organisations is ensuring they have a workforce plan that develops the skills, knowledge and capability needed for the future.

Training is now a core organisational and regulatory responsibility for organisations, rather than what it was in the past – an HR activity focussed on the individual worker. Organisations now need more of a holistic approach, ensuring they have the skills and knowledge to succeed, as well as supporting individuals to grow and develop.