It is more than a year since the Grenfell Tower fire, and the enormity of what happened that night continues to reveal itself on a daily basis through the inquiry.

One particular report from the night of the disaster often returns to my mind. Firefighters in the tower, unable to effectively use their radios due to the concrete mass of the building and sheer volume of radio traffic, were reduced to receiving updates on the location of trapped residents on scraps of paper written in the command unit outside and ferried into the burning building by runners. For all the modern safety systems and processes in place, dealing with the situation had become practically medieval within hours.

“Perhaps a more useful focus for the industry is not so much the mediation of trust through regulation, but on the promotion of trustworthiness”

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